Privacy Policy

At Gonex Pack, our customers’ privacy is a priority. This policy describes how we collect, use, and protect the personal information you provide when using our shipping services to Cuba.

1. Information We Collect

To manage your shipments efficiently, we request the following data:

• From the Sender: Full name, physical address, email address, phone number, and payment information (processed securely).

• From the Recipient in Cuba: Full name, exact delivery address, ID card number (if required by Cuban Customs), and contact phone number.

2. Use of Information

We use your data exclusively to:

• Process and track your shipments.

• Comply with customs regulations in Cuba and the country of origin.

• Notify you about your package status.

• Prevent fraud and ensure transaction security.

3. Data Transfer to Third Parties

To ensure your package reaches its destination, we share necessary information with:

• Customs Authorities: Information required by the General Customs of the Republic of Cuba (Aduana General de la República de Cuba).

• Logistics Agencies: Transport and distribution partners on the island.

• Payment Gateways: To process financial transactions using encrypted methods

4. Data Security

Important Note: We do not sell or rent your personal information to third-party marketing companies.

5. Data Retention

We will maintain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or export reporting obligations.

6. Your Rights

Depending on your location, you have the right to:

• Access, rectify, or delete your personal data.

• Object to the processing of your data.

• Request the portability of your information.

To exercise these rights, you can contact us at: gonex.pack@gonex.com

7. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the date of the last update.

Last Update: 10 April 2026